Privacy Policy

Privacy Policy of Travelating Travel Services Private Limited

Contact Email: sales@travelating.com

A. INTRODUCTION

Travelating Travel Services Private Limited (“Travelating”, “we”, “us”, or “our”) values your trust and is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines the procedures and practices we follow in collecting, using, storing, and disclosing your information as a responsible data controller and processor.

This Privacy Policy applies to all users (“you”, “your”, or “User”) who access, browse, inquire about, or use the products and services provided by Travelating through its website, mobile site, mobile applications, or other online and offline customer interaction platforms (collectively, “Sales Channels”).

By accessing or using any of our Sales Channels, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Privacy Policy, please refrain from using our services.

B. USERS OUTSIDE INDIA

If you are accessing our services from outside India, please be aware that your data will primarily be processed and stored in India and potentially in other jurisdictions where we or our partners operate. By using our services, you explicitly consent to this processing. You may withdraw your consent at any time by writing to sales@travelating.com, understanding that such withdrawal may limit our ability to serve you effectively.

C. INFORMATION WE COLLECT AND LEGAL BASIS

We collect the following categories of personal information, either directly from you or through automated means:

1. Personal Identity & Contact Information:
Name, gender, date of birth, nationality, phone number, email address, residential address, and identification documents (e.g., PAN, Aadhaar, passport).

2. Travel Booking Data:
Flight, hotel, package booking history, travel preferences, co-traveler details, and loyalty program numbers.

3. Payment Information:
Credit/debit card details (encrypted), wallet information, billing address, and transaction history.

4. Other Information:

• Social media account data (with permission)

• Reviews, feedback, survey responses

• Device details, session data, IP address, location

• Covid-19 vaccination certificates (if required for travel)

D. HOW WE USE YOUR INFORMATION

We use your personal data to:

• Complete bookings and provide travel services

• Communicate booking confirmations and updates

• Customize offers and travel recommendations

• Improve service quality and conduct surveys

• Comply with legal obligations and prevent fraud

• Send marketing emails (with your opt-in consent)

You may opt-out of promotional communications at any time.

E. DATA RETENTION

We retain your data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable laws. You may request deletion of your data or your account by contacting us at sales@travelating.com.

F. COOKIES AND TRACKING

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and serve relevant ads. You may modify your browser settings to block cookies, though this may affect site functionality.

G. SHARING YOUR INFORMATION

We share your data only when necessary and with:

• Service providers (airlines, hotels, visa agencies)

• Payment processors and fraud detection platforms

• Third-party vendors for marketing or analytics

• Legal or regulatory authorities (when required)

We do not sell your data to third parties for their marketing purposes without your explicit consent.

H. USER GENERATED CONTENT (UGC)

By submitting reviews, feedback, or other content to our platforms, you agree that this content may be displayed publicly or shared with other users. You retain the right to request removal of your content by emailing us.

I. MARKETING & PROMOTIONS

We may send promotional content, newsletters, and special offers via email or SMS. You can opt-out anytime by clicking the “unsubscribe” link or writing to sales@travelating.com.

J. MOBILE APP PERMISSIONS

Our mobile application may request access to:

• Location (for local travel offers)

• Contacts (for referral features)

• SMS (for OTP autofill)

• Camera, Media & Files (for uploading ID or reviews)

• Calendar (to sync bookings)

• Phone (to place calls to service providers)

These permissions are used strictly to enhance your travel experience and never misused.

K. DATA SECURITY

We use industry-standard encryption (TLS) and secure servers to safeguard your personal data. Access to your information is strictly controlled and monitored.

L. YOUR RIGHTS

You have the right to:

• Access, correct, or delete your personal data

• Withdraw consent at any time

• Lodge complaints with data protection authorities

To exercise these rights, contact us at sales@travelating.com.

M. ELIGIBILITY

You must be at least 18 years old to create an account or use our services.

N. POLICY CHANGES

We may update this Privacy Policy periodically to reflect changes in the law or our practices. The latest version will always be available on our website, and significant changes will be communicated appropriately.

For any privacy-related questions or concerns, contact us at:
📧 sales@travelating.com